Privacy Statement

Identity 

MOSAIK B.V, established and having its registered office at Almere (1327AA), at the Veluwezoom 7C 1.38 and registered with the Chamber of Commerce under number: 83041516 (hereinafter referred to as "MOSAIK" "we" or "us") places great importance on the privacy of its customers (hereinafter referred to as "Customers") and users of the website www.mosaikskin.com (hereinafter referred to as the "Website"). MOSAIK may process personal data when the Website is visited or when a Customer purchases a Product through the Website. MOSAIK processes personal data in a transparent and appropriate manner and will treat the personal data as confidential.  In doing so, MOSAIK acts in accordance with the applicable legal provisions, such as the GDPR.

Applicability

This Privacy Statement (hereinafter: "Privacy Statement") provides information about the processing of personal data by or on behalf of MOSAIK. This Privacy Statement applies to:

  • The use of personal data of Customers who enter into an Agreement with MOSAIK, because they purchase a Product from MOSAIK. 
  • Furthermore, this Privacy Statement relates to users of the Website. 

This Privacy Statement does not apply to:

  • websites of third parties, such as websites, social media channels, or apps to which MOSAIK refers on its Website and in its mailings. MOSAIK advises users of the Website and Customers to consult the privacy statement of these third parties on the relevant websites.

What is personal data?

Personal data is defined as: 'any information relating to an identified or identifiable natural person'. In other words, all information that is directly about a person or that can indirectly refer to a person. This includes, among other things: the name, address, e-mail address, or telephone number of the Customer or the user of the Website, but also their IP address.

How does MOSAIK process personal data?

MOSAIK processes personal data exclusively on a legal basis for the purposes for which the personal data was obtained. We obtain the personal data by receiving it from the Customer or the user of the Website. If we need permission to process certain personal data, it is up to the Customer or the user of the Website to give their express permission for us to process their personal data. It is not obligatory to provide personal data to us, but sometimes it is necessary to share certain personal data in order to use our services. 

What personal data does MOSAIK process, for what purposes and on what basis?

MOSAIK processes personal data for the following purposes and on the following legal bases:

  • Delivery of the Product:

When the Customer places an order via the Website to purchase a Product, an Agreement is concluded between MOSAIK and the Customer. In order to process the Customer's order and payment and deliver the Product, we process personal data. This enables us to provide the Customer with information about the availability of the Product, to keep the Customer informed about the status of the order, to deliver the Product to the correct address and to inform the Customer about the status of any returns.

In order to achieve the above purposes, we process the following personal data. The processing of this personal data is necessary for the performance of the Agreement:

  • Name
  • E-mail address
  • Telephone number
  • Delivery address
  • Payment details
  • New products and offers

To send you targeted communications and offers, such as a newsletter, offer, electronic message or service message. We may contact you personally by telephone, e-mail and other internet channels. When sending newsletters, we take into account the applicable laws and regulations. These processes are carried out on the basis of legitimate interest and, in part, on the basis of your consent.

  • Creating an account

In case you have created an account, the saving of personal data in your personal account. For example, we keep your name, your (delivery- and home) address(es), telephone number, e-mail address and payment details. In some cases we store more data. We only do so if you have given us permission to do so.

  • Communication with Customer Service

If you visit the website and would like to contact customer service via the chat box, we will process some of your data. We will process: 

  • (Chat) Name
  • E-mail address (optional, if you provide it yourself)
  • IP-address
  • The duration of your visit to the Website

We use the data to be able to chat with you and to advise you about our products and the use of the Website. We process this personal data on the basis of your consent.

  • Using the Website

For the use of the Website and any personal data processed, please refer to the cookie statement. Cookie statement for our cookie statement. 

  • Improvement of the Website en Shop

To improve our organisation. We process your data when, for example, dealing with complaints and objections on the basis of legitimate interest.

How long is personal data stored by MOSAIK?

MOSAIK does not retain the personal data obtained any longer than is strictly necessary to achieve the purposes for which the personal data was obtained or to comply with legal (retention) requirements. How long personal data is kept depends on the nature of the personal data and the purposes for which they are processed. For the retention period of the data that become available when visiting our website, we refer to the cookie statement published on the Website.

If personal data is processed for purposes other than those for which it was obtained, MOSAIK will provide information on the specific purposes and, if necessary, request permission again.

Where is the personal data stored?

MOSAIK stores the personal data collected within the European Economic Area ("EEA"). In some cases, it may occur that certain data collected is transferred to, or stored at, a destination outside the EEA. This may occur, for example, if an external supplier is based there. In such cases, MOSAIK will take appropriate measures to ensure that the personal data obtained by MOSAIK is protected as best as possible.  

How is personal data protected?

MOSAIK takes the protection of personal data seriously and therefore takes appropriate technical and organisational measures to prevent loss, misuse, unauthorised access, unwanted disclosure and unauthorised changes. We periodically assess whether these measures are still adequate. If we pass on personal data to a third party, we require them to treat the personal data obtained by us with the same care. Should the Customer or the user of the Website have the impression that personal data is not properly secured or that there may be a question of abuse, then contact can be made via: enquires@mosaikskin.com.

With whom do we share personal data?

MOSAIK will only share the personal data obtained from the Customer or the user of the Website with third parties if it has a legal basis for doing so. MOSAIK will explicitly inform the Customer or the user of the Website in advance about the processing and the purpose of the processing. MOSAIK shares the personal data of the Customer or the user of the Website, for example, with a third party to enable the delivery of the Product to their address. If MOSAIK shares personal data with a third party, these parties will conclude a data processing agreement prior to processing the personal data. Personal data will only be shared with the third party for the necessary duration. If the Customer or the user of the Website no longer wishes MOSAIK to process their personal data, the Customer or the user of the Website can always withdraw their consent via enquires@mosaikskin.com. We may also obtain data from third parties if we have a legal basis for doing so.

Minors

MOSAIK's services are not directed towards minors. The use of personal data of minors by MOSAIK is only permitted after prior express consent of a parent or other legal representative. 

Rights of the Customer and user of the Website

Right to access, correct and delete personal data

The Customer/user of the Website has at all times the right to inspect, correct or remove the personal data provided to MOSAIK. The Customer/user of the Website has the right to obtain a clear explanation about which personal data MOSAIK has processed and what MOSAIK does with this data. Transparency regarding the processing of personal data is paramount at MOSAIK. A request to inspect, change or remove personal data of the Customer/user of the Website can be made by sending an e-mail to  enquires@mosaikskin.com. If MOSAIK cannot, or cannot fully, determine what the request relates to, it is possible for MOSAIK to contact the relevant Customer/user of the Website for further specification. Requests are processed within 30 days.

Right to object

If the Customer/user of the Website does not agree with the way we process personal data, there is a possibility to object. This can be done by sending an e-mail to  enquires@mosaikskin.com stating 'objection' or by sending a letter to Veluwezoom 7C 1.38, Almere, the Netherlands. Requests will be processed within 30 days. 

Duty to report data breaches

MOSAIK complies with the duty to report data breaches. If there is a data leak, a report will be made to the Dutch Personal Data Authority. We will contact the relevant persons whose personal data has been affected by a data leak directly. 

Amendments to the Privacy Statement

We reserve the right to make changes to the Privacy Statement. We therefore advise the Customer and the user of the Website to read this Privacy Statement regularly. If there are substantial changes to the Privacy Statement, this will be announced on the Website. 

Questions or complaints?

Should the Customer/user of the Website have any complaints about how we process personal data, the complaint may be sent to  enquires@mosaikskin.com. Under the GDPR, the Customer/user of the Website has the right to lodge a complaint with the Dutch Personal Data Authority.